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1. You must follow our acclimation instructions.
2. If you had us ship your items to a UPS/Fedex center for pickup, you must pick the package up within 1 hour of the center opening.
3. Don't delay the delivery of the package in anyway. (wrong address, changing delivery, Not being around to accept delivery, etc.)
4. Don't remove the frag from the mount. If it falls off during shipping please send us pictures of the item, in the sealed bag, within 1 hour of delivery.
Our pictures are taken under the Zetlight ZP3600 LED. We try to post two pictures of each coral to give you a better idea to how it may look in your tank. We take one picture with all the leds at full power and one picture with just the blue and violet leds at full power. We can't guarantee an exact color match. So many factors, monitor settings, your eyes, and types of lighting affect color, so it is impossible for us to guarantee an exact color match. Our pictures are shot to represent the items as they appear to us in our photo tank. Please see our Lighting example here.
If you want to add to your order please put a note with your order or email us at Support@SaltCritters.com so we can refund any extra shipping charges.
We have two pickup options for our local customers.
You can meet us at 3pm Monday - Thursday at the Greencastle Walmart.
Friday at 3pm at the Brazil Walmart.
Please put what day you want to meet in the order notes. We usually need a day notice. Time is tight so we will only be at these locations for 10min. We will be in a Black Tesla Model 3 at the back of the parking lot (Near the road) in the open so we are easy to find.
You can't miss our car!