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1. You must follow our acclimation instructions.
2. If you had us ship your items to a UPS/Fedex center for pickup, you must pick the package up within 2 hours of the center opening.
3. Don't delay the delivery of the package in anyway.
4. Don't remove the frag from the mount. If it falls off during shipping you must send us pictures of the item, in the sealed bag, within two hours of delivery.
If you have a livestock death please contact us via our contact form, within 14 days of delivery, with clear photos of the item in your tank and on a sheet of paper along with your order number. We will respond within 24 hours, excluding weekends or holidays.
Please don't discard the livestock until we give you the ok as we may require you to send the dead livestock back for store credit.
We use the delivery time and date stated on the tracking information as the delivery time and date.
We will issue you store credit for the dead livestock once it has been properly submitted and approved, we do not issue refunds for livestock under any circumstances. Store credit does not cover shipping fees. Shipping fees are non-refundable.
We must receive pictures of any dead on arrival livestock within 2 hours of delivery.
Rules 1, 2, and 3 from above still apply.
Our pictures are taken under the Zetlight ZP3600 LED. We try to post two pictures of each coral to give you a better idea to how it may look in your tank. We take one picture with all the leds at full power and one picture with just the blue and violet leds at full power. We can't guarantee an exact color match. So many factors, monitor settings, your eyes, and types of lighting affect color, so it is impossible for us to guarantee an exact color match. Our pictures are shot to represent the items as they appear to us in our photo tank. Please see our Lighting example here.
If you want to add to or pickup your order please put a note with the order or email us at Support@SaltCritters.com so we can refund any extra shipping charges. (Add on orders do not count towards any free shipping offers)
We have two pickup options for our local customers.
You can meet us at 3pm Tuesday - Thursday at the Greencastle Walmart.
Friday at 3pm at the Brazil Walmart.
Please put what day you want to meet in the order notes. We usually need a day notice. Time is tight so we will only be at these locations for 10min. We will be in a Black Tesla Model 3 at the back of the parking lot (Near the road) in the open so we are easy to find.
You can't miss our car!