Please take a few minutes to review these Terms & Conditions. Your purchase of products from us constitutes your agreement to follow these Terms & Conditions and to be bound by them.
SaltCritters.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. For this reason, we encourage you to review these Terms & Conditions whenever you purchase products from us or use our website.
We only ship within the Continental United States.
We can not ship to PO boxes. Orders with a PO box address will be canceled.
We can only ship Livestock orders with the Livestock Shipping options and Drygood orders with the Drygood shipping option.
Livestock, and Drygood items can't be combined into a single order due to shipping costs, risk of damage and the fact that some items are drop shipped. Please place separate orders for each type. We will have to cancel orders that try to combine Drygoods and Livestock.
In the rare event that an livestock item happens to be oversold or damaged we will refund you for that item. If you would like to be contacted first so you can choose a replacement item please let us know in the order notes and we will contact you before shipping if this happens (please note that this will delay shipping until the next available shipping day we have open). We try to ship out orders so they arrive the day we say they will since many customers miss work to receive their order. That is why we refund oversold or damaged items vs waiting for a reply and delaying the order.
We can’t hold orders for more than 4 business days.
We can't apply coupons or gift card voiuchers to orders already placed. Please be sure that the voucher you are trying to use has been applied to your order before you check out. If you have any questions about a voucher you are trying to use please Contact us before placing the order.
We can’t have livestock items delivered on Monday’s.
We do our best to ship orders as fast as we can. Orders generally ship in 1-5 business days and are shipped in the order we receive them. If you would like your livestock order delivered on a specific day please leave a note in the order and we will do our best to get it to you that day. Sometimes we can get your order shipped the same day if we receive the order early enough and we can fit it in. Now if you order late in the day, after the carrier has already picked up, it's physically impossible for us to get the order out that day. If you placed a livestock order on Thursday more than likely it won't ship until Monday due to the weekend. We can only ship livestock orders on Friday if you pay extra for Saturday delivery. Unfortunately Saturday delivery is an extra charge by UPS/FedEx so we have to charge extra for it. If you ordered livestock please keep an eye on your order messages as we will message you with the scheduled delivery date once we review your order.
Only ONE coupon/voucher can be used per order.
If your order hasn't shipped we can usually add to it. If you want to add to your order go ahead and place another order and put in the order comment section the order number you are adding onto. Choose the "Add to order" shipping option. Add on orders do not count towards any free shipping offers.
If you want to cancel your order please contact us ASAP. We can usually cancel it if your order isn't already marked "Processing". If it's a drop shipped item, that we have already had ordered for you, then we can't cancel the order.
Any address correction charges we receive from UPS/Fedex will be charged to the customer. UPS/Fedex charge us around $15 for address correction so please make sure your address is correct. If your package is refused or returned for any reason you will be charged the actual shipping charges for both trips. If your livestock order is refused or returned you will also be charged for any items that don't survive the trip. Shipping is non refundable since we don't get a refund for shipping charges after a package has already shipped.
No coupons are allowed on wholesale account orders.
Actual shipping charges will be charged for wholesale accounts.
If we have shipped your order we can't refund shipping charges.
All livestock comes with a 14 day Stay Alive Guarantee!
However there are a few rules that must be followed:
1. You must follow our acclimation instructions.
2. If you had us ship your items to a UPS/Fedex center for pickup, you must pick the package up within 2 hours of the center opening.
3. Don't delay the delivery of the package in anyway.
4. Don't remove the frag from the mount. If it falls off during shipping you must send us pictures of the item, in the sealed bag.
If you have a livestock death please contact us via our support page, within 14 days of delivery, with clear photos of the item in your tank and on a sheet of paper along with your order number. We will respond within 24 hours, excluding weekends or holidays.
Please don't discard the livestock until we give you the ok, as we may require you to send the dead livestock back for a refund.
We use the delivery time and date stated on the tracking information as the delivery time and date. So even if the carrier delays your package you still receive the 14 day Stay Alive Guarantee.
We will issue you a refund for any dead livestock once it has been properly submitted and approved. Shipping fees are non-refundable.Wholesale Accounts:
We must receive pictures of any dead on arrival livestock within 2 hours of delivery.
Rules 1, 2, and 3 from above still apply.
There are no returns allowed on livestock items. Please see the Livestock Guarantee above for details if you have a livestock death.
Lets face it we are human and although rare mistakes do happen. If you receive a damaged item, wrong item, or have a missing item please contact us within 24 hours of delivery. We will need pictures of any damaged or wrong items, and possibly pictures of the box with the box size. Please KEEP the box and packaging materials, in case the shipping company needs to inspect it. If you're missing an item or received the wrong item we will give you a refund for that item or ship you the correct item. Missing Livestock items will be refunded, due to shipping costs we can't resend a missing livestock item. If you received the wrong item we may have you send the wrong item back, we will cover return shipping, before a refund or replacement is given.
Warranties are provided by the manufacture of each product for a limited and specific amount of time. At times SaltCritters.com may choose to extend the warranty of some products, but that is at the sole discretion of SaltCritters, LLC and its represented manufacturers. At no time will the extension of a warranty by SaltCritters, LLC provide return of currency or provide the purchaser any recourse other than what is stated by SaltCritters, LLC's decision, rendered final once the warranty course of action has been determined. In the event that a warranty action is decided by SaltCritters, LLC. is limited to replacement of non-working parts for repair or replacement of the specific item at the sole discretion of us.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
We welcome your comments about our website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our website shall be and remain the exclusive property of SaltCritters.com. Your submission of any such comments shall constitute an assignment to SaltCritters.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. SaltCritters.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
This web site and all content available on this web site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this web site, that your use of this web site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this web site, and that SaltCritters.com shall not be liable for any damages of any kind related to your use of this web site.
Pricing displayed and fees collected for the products sold on SaltCritters.com is based on prices and updates that are provided to us by all manufacturers. SaltCritters, LLC makes no warranty or claim to 100% accuracy for prices displayed on this website (SaltCritters.com) and while all prices are and should be considered up-to-date and current; mistakes do happen. Prices that are incorrect and result in an order that has a shortfall will be automatically cancelled and the sum paid for the incorrect product refunded. Orders that have multiple line items that result in a shortfall, will receive a refund for just the single cancelled product.
Occasionally we will offer special promotions to our customers that we refer to as "specials", "sales", "discounts", "close outs". This can include a price discount or other promotional activity associated with a product purchase. These offers may be for a limited time only. Once they expire or are thus removed from the site, they are NOT retroactive and cannot be applied to prior purchases.
Many times products we offer cannot be replenished fast enough to meet our customers demand and creates a backorder situation. We only allow product that we are certain can be quickly replenished to be backordered.
Backordered products are not eligible for a refund and are considered and treated like a pre-order.
Sometimes there may be information on our web site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. SaltCritters.com reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
All of the content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by SaltCritters.com. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. SaltCritters.com reserves complete title and full intellectual property rights in any content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content.