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Welcome to our website, SaltCritters.com!

Please take a few minutes to review these Terms & Conditions. Your purchase of products from us constitutes your agreement to follow these Terms & Conditions and to be bound by them.

SaltCritters.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. For this reason, we encourage you to review these Terms & Conditions whenever you purchase products from us or use our website.

Important Information:

We can only ship Livestock orders with the Livestock Shipping options and Drygood orders with the Drygood shipping option.

Livestock, and Drygood items can't be combined into a single order due to shipping costs, risk of damage and the fact that some items are drop shipped.  Please place separate orders for each type.

We can’t hold orders for more than 4 business days.

We can't apply coupons to orders already placed.  Please be sure that the coupon you are trying to use has been applied to your order before you check out.  If you have any questions about a coupon you are trying to use please contact us before placing the order.

We can’t have livestock items delivered on Monday’s.

We do our best to ship orders as fast as we can.  Orders generally ship in 1-5 business days and are shipped in the order we receive them.  If you would like your livestock order delivered on a specific day please leave a note in the order and we will do our best to get it to you that day.  Sometimes we can get your order shipped the same day if we receive the order early enough and we can fit it in.  Now if you order late in the day, after the carrier has already picked up, it's physically impossible for us to get the order out that day.  If you placed a livestock order on Thursday more than likely it won't ship until Monday due to the weekend.  We only ship livestock orders on Friday if you pay extra for Saturday delivery.  Unfortunately Saturday delivery is an extra charge by UPS/FedEx so we have to charge extra for it.  If you ordered livestock please keep an eye on your order messages as we will message you with the scheduled delivery date once we review your order.

Only ONE coupon can be used per order.

Once we mark your order "Processing" we can't edit it anymore.  If your order isn't marked as "Processing" and you want to add to it just go ahead and place another order and put in the order comment section the order number you are adding onto.  We will refund the extra shipping charge from the add on order when we combine the orders.  Add on orders do not count towards any free shipping offers.

If you want to cancel your order please contact us ASAP. We can usually cancel it if your order isn't already marked "Processing".  If it's a drop shipped item, that we have already had ordered for you, then we can't cancel the order.

Any address correction charges we receive from UPS will be charged to the customer.  UPS/Fedex charge us $13.40 for address correction so please make sure your address is correct.

Store Credit and Reward points are valid for 1 year and won't be applied towards shipping costs.

No coupons are allowed on wholesale account orders. 

Actual shipping charges will be charged for wholesale accounts.

Livestock Guarantee

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All livestock comes with a 14 day Stay Alive Guarantee!

However there are a few rules that must be followed:

1. You must follow our acclimation instructions. 

2. If you had us ship your items to a UPS/Fedex center for pickup, you must pick the package up within 2 hours of the center opening. 

3. Don't delay the delivery of the package in anyway. 

4. Don't remove the frag from the mount. If it falls off during shipping you must send us pictures of the item, in the sealed bag, within two hours of delivery. 

 If you have a livestock death please contact us via our contact form, within 14 days of delivery, with clear photos of the item in your tank and on a sheet of paper along with your order number.  We will respond within 24 hours, excluding weekends or holidays. 

Please don't discard the livestock until we give you the ok as we may require you to send the dead livestock back for store credit.   

We use the delivery time and date stated on the tracking information as the delivery time and date. 

We will issue you store credit for the dead livestock once it has been properly submitted and approved, we do not issue refunds for livestock under any circumstances.  Store credit does not cover shipping fees.  Shipping fees are non-refundable.

Wholesale Accounts: 

We must receive pictures of any dead on arrival livestock within 2 hours of delivery. 

Rules 1, 2, and 3 from above still apply. 

Returns

There are no returns allowed on livestock items.  Please see the Livestock Guarantee above for details if you have a livestock death.

All drygoods orders are subject to this return policy.
Items that are purchased automatically have a 14 day return policy by SaltCritters.com.
All return items must be in new unopened condition.  We will not accept returns of used items.
All shipping costs for returned items are the responsibility of the customer. No exceptions.
Please contact us if you would like to return a new unopened drygood item.

Damaged, Missing, or Wrong items

Lets face it we are human and although rare mistakes do happen. If you receive a damaged item, wrong item, or have a missing item please contact us within 24 hours of delivery. We will need pictures of any damaged or wrong items, and possibly pictures of the box with the box size. Please KEEP the box and packaging materials, in case the shipping company needs to inspect it.  If you're missing an item or received the wrong item we will give you a refund for that item or ship you the correct item.  Missing Livestock items will be refunded, due to shipping costs we can't resend a missing livestock item. If you received the wrong item we may have you send the wrong item back, we will cover return shipping, before a refund or replacement is given.  

Warranties

Warranties are provided by the manufacture of each product for a limited and specific amount of time. At times SaltCritters.com may choose to extend the warranty of some products, but that is at the sole discretion of SaltCritters, LLC and its represented manufacturers. At no time will the extension of a warranty by SaltCritters, LLC provide return of currency or provide the purchaser any recourse other than what is stated by SaltCritters, LLC's decision, rendered final once the warranty course of action has been determined. In the event that a warranty action is decided by SaltCritters, LLC. is limited to replacement of non-working parts for repair or replacement of the specific item at the sole discretion of us.

Use of Our Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for the purposes of this website only.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.


User Comments

We welcome your comments about our website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our website shall be and remain the exclusive property of SaltCritters.com. Your submission of any such comments shall constitute an assignment to SaltCritters.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. SaltCritters.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.


Hyperlinks to other Web Sites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Disclaimer

This web site and all content available on this web site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this web site, that your use of this web site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this web site, and that SaltCritters.com shall not be liable for any damages of any kind related to your use of this web site.

Product Pricing and Prices Displayed on SaltCritters.com

Pricing displayed and fees collected for the products sold on SaltCritters.com is based on prices and updates that are provided to us by all manufacturers. SaltCritters, LLC makes no warranty or claim to 100% accuracy for prices displayed on this website (SaltCritters.com) and while all prices are and should be considered up-to-date and current; mistakes do happen. Prices that are incorrect and result in an order that has a shortfall will be automatically cancelled and the sum paid for the incorrect product  refunded. Orders that have multiple line items that result in a shortfall, will receive a refund for just the single cancelled product.

Special Offers, Pre-orders, and Backorders

Occasionally we will offer special promotions to our customers that we refer to as "specials", "sales", "discounts", "close outs". This can include a price discount or bonus SaltCritters Reward Points or other promotional activity associated with a product purchase. These offers may be for a limited time only. Once they expire or are thus removed from the site, they are NOT retroactive and cannot be applied to prior purchases.

Backorder Situations

Many times products we offer cannot be replenished fast enough to meet our customers demand and creates a backorder situation. We only allow product that we are certain can be quickly replenished to be backordered. 
Backordered products are not eligible for a refund and are considered and treated like a pre-order.

Pre-Order Special Buys

Pre-orders are similar to backorder situations in that a product is offered for pre purchase to a group of buyers in order to obtain a cost per item that is lower than retail. 

Pre-orders like backorders require prepayment for a product and are not eligible for refund because the group buy/preorder payment is used to purchase your product. Pre-orders can only be cancelled by contacting us no later than 24 hours from the date your order was placed and payment was received. Cancelled pre-orders are subject to a 15% restocking fee to cover chargebacks from manufacturers.

If you are not absolutely positive you wish to pre-order a product being offered, knowing that it is being ordered and delivered within a reasonable period of time after the preorder is announced (pre-orders are 30 to 60 days for equipment and dry goods), (90 to 120 days for livestock and corals coming from overseas or wholesalers) DO NOT PARTICIPATE. If a preorder quota is not met, that is the only time a full refund will be given.

Inaccuracy Disclaimer

Sometimes there may be information on our web site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. SaltCritters.com reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Copyright 2016 SaltCritters.com. All rights reserved.

All of the content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by SaltCritters.com. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. SaltCritters.com reserves complete title and full intellectual property rights in any content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content.


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